Following the communication by President Ramaphosa relating the total lock down, as your Financial Services Provider we at Trans Africa are taking the outbreak of COVID-19 very seriously and we support the responsible decision taken by the South African government. As a responsible Company ,we are very aware of the need to protect our staff as well as you as our client. We at Trans Africa are implementing a range of changes during this lock down which will entail that our staff will be working from their homes remotely. We would like to re-assure you business will continue as usual and we will still strive to offer you the best service possible.
The call centres will not be available but we can still be contacted at the following telephone number and email address.
Support and contact information:
Claims: Groups: firstname.lastname@example.org
Client services: email@example.com
We have familiarised ourselves with all contingency plans set in place for the various insurers.
We will do the very best we can under this trying circumstances, and we thank you in advance for your patience and understanding.
We are here for you.
Transafrica was launched in 1983 with the main aim of providing focused group funeral solutions.
Transafrica Group is a member in good standing with the DMASA, We have committed to the DMASA Code of Practise. The Code is a comprehensive framework governing members conduct and is designed to ensure best practise and consumer protection.
The DMASA is a highly proactive leader in this vital, flourishing industry that contributes substantially to South Africa's economy. As such, the DMASA adhere to a strong Code of Practice which is fully compliant with all existing laws pertaining to the industry and its practitioners. They also ensure the protection of consumers through a Hotline, where complaints against DMASA members are resolved timeously. Further protection is offered through the Do Not Contact facility held by the Association.